Frequently asked questions

How it works

What is Gist Mobile?


  • Gist Mobile apps provide additional mobile phone numbers you can use for free and low cost calls and messaging without the need for an extra SIM card.
  • You need a Wi-Fi or mobile data connection in order to use Gist Mobile.
  • Gist Mobile to Gist Mobile online calls and messages are free and unlimited. Users you can call and message for free are clearly highlighted in your app ‘Contacts’




Why should I use Gist Mobile?


You can save on local and international calls and get additional phone numbers on your existing phone, allowing you to keep your personal number private and use your Gist Mobile numbers for work, online dating, classified ads or a host of other reasons.




What are the key features?


  • Simple to use mobile app
  • Keep your personal number private
  • Free online calls & chat
  • Make low cost calls & SMS
  • Receive calls & SMS
  • Customise each Gist Mobile profile
  • Personalise each voicemail
  • Easily see who is calling
  • Decide when you are available




Do I need internet to use Gist Mobile?


Yes. Gist Mobile requires a Wi-Fi or mobile data connection to validate user details, and to make and receive calls and send and receive SMS and chat messages.




Can I make calls without internet access?


No. All calls are reliant on the internet (Local Access and Callback use only a small data packet to set your calling number). We also require internet to validate your user details. Incoming calls and messages to your Gist Mobile numbers are routed over the internet.




Can I receive calls with Gist Mobile?


Yes. You can receive calls on your Gist Mobile numbers on any device. All inbound calls are routed from the caller over the internet to the Gist Mobile app, so you must have internet access to receive calls. You can set up voicemail for when you are not online or unavailable.




I am not receiving calls or chat messages.


  • You may need to turn on notifications.
  • On an iOS device select your phone Settings > Gist Mobile >Notifications > Allow Notifications.
  • Android devices vary but you may select your phone Settings > Sound & notifications > App Notifications > Gist Mobile > Toggle Block to ‘off’.




How much does it cost?


The app is free and you can call and message other Gist Mobile users for free. You can view call rates to non-Gist Mobile app users and Gist Mobile number costs in the app.




Are there any connection fees?


There are no connection fees or any other hidden costs. Calls are charged in 60 second blocks.




How secure is my communication?


App-to-app calls are fully encrypted thereby safeguarding your personal information.




How can I call for free?


Invite your friends and you can call them for free from your SIM number. When your contact joins you will receive a notification and they will have a ‘free’ icon in your Contacts list. You can call and message any contact that displays the ‘free’ icon for free.





Technical requirements

Which devices can I use?


Gist Mobile works on Android (4.0 and above) and iOS (8 and above) devices.




Can I use Gist Mobile on my iPad?


  • Yes, you can turn your iPad into a fully functioning phone with Gist Mobile
  • Make and receive low cost calls on your Gist Mobile numbers
  • Make free and low cost calls on your SIM number
  • Send low cost SMS to any phone from all numbers




Why does Gist Mobile require my mobile phone number?


  • Gist Mobile uses your mobile phone number to validate your account and to send you an activation code.
  • When you call or SMS from your SIM profile your number will display as the caller ID.
  • Your Gist Mobile contacts will know they can call you for free.




I didn’t receive a validation SMS


Please contact our support team at support@gistmobile.com. Include your mobile phone number.




Why do I need to turn on notifications?


Gist Mobile uses notifications to deliver Gist Mobile calls and messages. The app will not function correctly if you have notifications disabled




Will Gist Mobile replace my SIM card?


  • Gist Mobile is not a replacement for your mobile phone, you need a SIM number to validate and set up your account and to use all of its features.
  • You may be able to port existing numbers on other phones you have to Gist Mobile. Please contact support@gistmobile.com.




How can I enable notifications?


  • On iOS (Apple) devices:
Open your device ‘Settings’ Scroll down to Gist Mobile Click ‘Notifications’ Toggle on ‘Allow Notifications’
  • On Android devices notifications should be enabled by default. Each Android handset is different but this may help. If notifications are not enabled:
Open your device ‘Settings’ Scroll down to ‘Sound & notifications’ Click ‘App notifications’ Scroll down to Gist Mobile Ensure ‘Block’ is toggled to off




Should I use Wi-Fi or mobile data (3G/4G)?


An internet connection is required to use the Gist Mobile app. We recommend using Gist Mobile with Wi-Fi. If you are using Gist Mobile to make and receive calls over mobile data you may be charged by your mobile operator for data usage. Please check with your mobile operator.




Can I use Gist Mobile when I am abroad?


Yes, you can avoid roaming fees when abroad by making/receiving calls and sending/receiving messages with the Gist Mobile app. We recommend you use Wi-Fi when abroad as your operator will charge you for data usage.




What do I need to use Gist Mobile?


  • You need an Android or Apple (iOS) device connected to the internet to use the Gist Mobile app.
I can’t log in to the app
  • Enter your mobile phone number and you will be sent a validation code by SMS. If you do not receive this or have any other issues please email support@gistmobile.com or use the Contact Form on our website.




How do I get a validation code?


  • Ensure your device is connected to the internet
  • Open the Gist Mobile app
  • Enter you mobile phone number in the field provided
  • Confirm your mobile phone number
  • Didn’t receive your code? Try using the call option
  • Contact support@gistmobile.com





Account

I already have created a Gist Mobile account, why do I need to validate again?


  • For your security we may ask you to validate your account from time to time, if you reinstall the app, , install on another device, access your account on our website or after an app update.
Where can I view additional information on my Gist Mobile account
  • Visit our website and sign in to your account to see full account details and history.





Calling

How do I make a call with Gist Mobile?


Open the app and select a contact or key in the number in the dial pad




Do I have my own number where people can call me?


You can easily set up multiple additional mobile numbers that you your contacts can call you on. This allows you to keep you main number private, create international presence and also save on roaming fees when you are abroad.




I cannot make a call


There are a variety of reasons you may not be able to make a Gist Mobile call.

  • Are you connected to the internet? Gist Mobile requires an internet connection. Please ensure your device is connected via Wi-Fi or mobile data.
  • You have no free contacts – invite your contacts to Gist Mobile so you can call and message them for free.
  • You have no credit – calls and SMS to non-Gist Mobile users are chargeable so you need some credit. You can buy credit here.
  • You are not dialling correctly – All calls should be dialled in international format.
  • You are dialling a special service, premium rate, satellite or IP numbers. Gist Mobile will not connect these calls.




I cannot receive a call


To receive calls your contacts need to call one of your Gist Mobile numbers. You can easily share your number. From the app Home Screen click ‘i‘ and ‘Share my number’.




The person I am calling cannot hear me


You may need to allow Gist Mobile to use your microphone. On your iOS (Apple) device Open your device ‘Settings’ Click ‘Privacy’ Click ‘Microphone’ Toggle Gist Mobile to ‘on’.




I cannot hear the person I am calling


You may need to allow Gist Mobile to use your microphone. Check your general phone settings.




Can you explain the various call types?


  • Free Calls – Calls between Gist Mobile users are routed totally across the internet.
  • Wi-Fi/mobile data – Calls are routed over the Internet via your Wi-Fi or 3G/4G data connection to Gist Mobile, where we connect you to the telephone network and the person you are calling. Use this method when you have a good internet connection.
  • Local Access – This method is only used when you are in your home country, using a SIM card from that country. Gist Mobile connects using your local GSM minutes. This is a great way to use Gist Mobile, especially if you are out of range of a Wi-Fi hotspot and also have a monthly bundled minutes allowance.
  • Callback – You click to call your contact as normal and Gist Mobile seamlessly ‘calls you back’ then connects you to the number you are calling. For use in countries where Local Access is not available. Callback calls are slightly more expensive as there are two parts to each call. The app requires a very small amount of data to initiate the call.




Can I call emergency numbers?


No. Calls to emergency numbers are not permitted. Gist Mobile is not a replacement for your telephone.




Can I call non-geographic numbers with Gist Mobile?





Can I use Gist Mobile instead of my SIM card?


Gist Mobile is an over the top service. You must have a mobile phone number from a recognised mobile provider in order to to validate your account by SMS. You can then use your Gist Mobile account on tablets without the need for a SIM.





Messaging

I cannot send any messages


There are a variety of reasons you may not be able to send a Gist Mobile message:

  • Are you connected to the internet? Gist Mobile requires an internet connection. Please ensure your device is connected via Wi-Fi or mobile data
  • You have no free contacts – invite your contacts to Gist Mobile so you can message them for free
  • You have no credit – SMS to non-Gist Mobile users are chargeable so you need to buy Gist Mobile credit. You can buy credit in the app or on our website




Who can I message for free?





What types of message can I send for free?


You can send text and photo messages free to other Gist Mobile users.




Why would I send an SMS from Gist Mobile?


Gist Mobile SMS are cheaper than regular SMS, especially for international texts. You can send Gist Mobile SMS to any type of phone, anywhere in the world. You can also send and receive SMS from your additional Gist Mobile numbers.




How much does it cost to send a Gist Mobile SMS?


With Gist Mobile you can send an SMS to any phone, anywhere in the world for just 3.2p/5c.




My SMS has not been delivered


  • Ensure the recipient number is correct and in international format
  • Ensure you are connected to the internet





Billing

How much does Gist Mobile cost?


  • The app is free and you can call and message other Gist Mobile users for free. Call rates to other phones vary but begin at less than 1p/c per minute. You can view all call rates on our website.
  • Additional mobile number rates are available in the app.
  • Incoming calls to US numbers are chargeable at our standard rates.
  • We also provide a variety of 30 day bundles to specific countries. You can view these in your app.




How are calls charged?


Calls are charged in 60 second intervals, so calling for 5 minutes and 1 second is charged the same as 5 minutes and 59 seconds.




Where can I view Gist Mobile call rates?


Our low call rates are available on the rates page on our website and in the app.




How can I buy credits?


Calling credit is available through your app or on our website, where you will always get the best deals.




How can I transfer credit to another Gist Mobile account?


You can transfer credit to your Gist Mobile contacts from within the app. Select your SIM profile > Buy > Transfer > then select your contact. Contact support@gistmobile.com if you require assistance.




Will my mobile operator charge me for using Gist Mobile?


Calls over Wi-Fi and Callback will not be charged by your mobile operator. Your operator may charge you for mobile data, and for national calls if using Gist Mobile Local Access. Please check your mobile operator contract.




I was charged extra by Apple for an iTunes payment


There is a premium applied to all payments made through iTunes to cover Apple’s commission. For our lowest rates always use our website.




What payment options are there?


You can pay by debit or credit card, Paypal, CashU or via Apple in-app purchase.




I did not receive a Paypal verification email


Please check your junk folder before contacting support@gistmobile.com.




Why have I been charged for multiple SMS


  • The standard SMS length is 160 characters, if you exceed this you will be charged as such.
  • Some special characters, international languages, accents or emoticons can count as several characters, or split your message into more then one part.





Gist mobile numbers

What is a Gist Mobile number?


  • Gist Mobile provide additional mobile phone numbers for use on your main mobile device, allowing you to make and receive calls and send and receive messages, without giving out your personal number.
  • Gist Mobile numbers can be used for work, dating, classified ads, online selling, webforms, international presence or to prevent nuisance calls
  • You can decide when you are available on each of your numbers and set up individual voicemail messages, so your boss does not hear the same message as your best friend in New York.




What can I do with a Gist Mobile number?


Gist Mobile numbers are real mobile phone numbers where the calls/messages are received by the Gist Mobile app over Wi-Fi or mobile data. They allow you to connect with people or share your number while keeping your personal number private.




Are they expensive?


Gist Mobile numbers are very reasonably priced, you can view costs in your app. Calls start at less than 1p/1c per minute. All rates are visible in your app.




How do I get a Gist Mobile number?





Can I receive calls on my Gist Mobile numbers?


You can receive calls once you share your number with your contacts.




Can I make calls on my Gist Mobile numbers?


You can make low cost calls to any phone, anywhere in the world from your Gist Mobile numbers.




Can I use Gist Mobile numbers on an iPad or Android tablet?






Download

Where can I download the Gist Mobile App?


Gist Mobile is available from Google Play and the App Store for Gist Mobile Android (4.0 and above) and iOS (8 and above) devices.




Is the Gist Mobile app available globally?


Gist Mobile can be used globally, but some of its features may be different depending on the country where you are based.




Can I download and use the same Gist Mobile account in multiple devices?


A Gist Mobile account can be used from several different devices, but it’s not possible to make concurrent calls from different phones/devices with the same account.




Gist Mobile fails to download


Insufficient space on device, lack of memory, internet connectivity, download settings are among the most common reasons for failed downloads. Gist Mobile does not require more space than other popular apps, you can try freeing up some memory, closing some unused running apps, wiping up some of your old cache, or just make sure that your phone has a live internet connection and try again. If you have restricted data downloads on your phone, then you can download it next time you have WiFi coverage.





Gist Mobile

@2020 Gist Mobile - All rights reserved
Registered in England and Wales #11584577

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